Refund policy
Refund Policy
At Casa Candela Co., each candle is carefully handcrafted and inspected before shipment.
Due to the nature of our products, all sales are final. We do not accept returns or exchanges on used or opened candles.
If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery so we can assist you.
📧 Email: orders@casacandela.store
Please include:
- Your order number
- Clear photos of the item and packaging
Once your request is reviewed, we may offer a replacement or store credit depending on the situation. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. Each case is handled individually to ensure a fair resolution.
This policy applies to all orders placed through casacandela.store.
Thank you for supporting Casa Candela Co. Every purchase means the world to us — we pour our heart into every candle, and we're grateful to have you as part of our community. 🕯️